Assignment 3
Introduction to IT&IS
Chapters : 8,9, and 10
Grading points/4
Due Date: 17/12/2016
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1- What are the trends of customer relationship management? (1point)


2- List and briefly discuss the main three category of e-commerce application? (1 point)


3- What are the essential processes of e-commerce? (1point)


4- What are the activities and examples of the major types of analytical modeling? (1 point)



يلا نجيب 4 بعد

3- What are the essential processes of e-commerce? (1point)

Access Control and Security – secure access between parties to assure trust,
Profiling and Personalizing – processes that gather data on you and your behavior to provide personalized service; this may raise ethical issues.
Search Management – effective and efficient search processes are required for
good Web site;.
Workflow Management – ensure proper transactions, decisions, and work
activities are performed,.
Event Notification – monitor all e-commerce processes and record all relevant
events;.
مو متاكدة بس اتوقع انه هذا هو اجابته

1- What are the trends of customer relationship management? (1point)
-Markting.
-Sales
-Costumer service